Email communications are not secure and for this reason Lothbury Wealth Management Limited cannot guarantee the security of the email, its content or that it remains virus free once sent.

We will use your name, email address and contact number (‘personal information’) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers and our group of companies. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see our Privacy Policy.

If you are unhappy with our service 
If you are unhappy with the service provided by our advisers and wish to complain, please let us know. You can contact us in writing (post or email) or by telephone. 

Our contact details are: 
The Complaints Manager, Benchmark Capital, Broadlands Business Campus, Langhurst Wood Road, Horsham, West Sussex, RH12 4QP
Email: complaints@benchmarkcapital.co.uk
Tel: 01403 334 455

Our complaints procedures are available on request.

If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service.
You can also refer your complaint if it has not been resolved within 8 weeks. 

The Financial Ombudsman Service Exchange Tower London E14 9SR 
Tel: 0800 023 4567 
Email: complaint.info@financial-ombudsman.org.uk 
Website: Financial Ombudsman Service: our homepage (financial-ombudsman.org.uk)